The FASTag has been a boon, cutting off the time of waiting in long queues for tolls. This helps save time with a hassle-free and seamless transaction. In case you wish to partake in this lengthy trip without any trouble, you must revise your FASTag KYC. In line with the new guidelines issued by RBI, it has become mandatory to update the FASTag KYC from 1 August 2024. Thus, here are some facts about the FASTag KYC update that will ensure that you travel without any hitches.

What is FASTag KYC?

FASTag KYC is such a process where KNOW YOUR CUSTOMER will be done for FASTag and all its details will be accurate and updated. The primary aim of KYC for FASTag is to avoid fraud cases involving Fastags, allow correct payments, and comply with legislation. Updating FASTag KYC is mandatory if you experience any changes in personal or vehicle details. For this process, you must produce various documents, including a vehicle registration certificate, identity proof, address proof, and passport-size photo, to ensure your FASTag remains active.

Why is the FASTag KYC Update Important?

Well, let’s see if we can make it more natural. The FASTag can save a trip from being interrupted by long queues at toll gates because it makes toll payments easier and faster. Besides, other issues related to updating the KYC update for FASTag when using FASTag.

1. Precise Billing

With accurate KYC details, billing will be precise. If your vehicle or your information is not updated, then you might end up with billing errors.

2. Prevents Misuse

The KYC update for FASTag with correct details will reduce the risk of unauthorised use of your FASTag.

3. Smooth Transaction

For a seamless and smooth transaction of the toll without any delay, you must update KYC FASTag.

4. Abiding Law

Adherence to the law of updating FASTag will make sure that your FASTag conforms to the existing rules and regulations of the NHAI, hence no penalties.

Conditions for Updating FASTag KYC

If you are going to update your KYC for your FASTag, then make sure you have these documents ready:

• Aadhaar card: This is the primary document for identity verification.

• PAN card: This is required for financial verification.

• Driving license or vehicle RC: These documents are necessary to verify vehicle ownership.

You can proceed with updating your FASTag KYC as soon as these documents are ready.

Methods to Update FASTag KYC

1. Online Process

You can update your FASTag KYC online through the official FASTag portal or the bank’s website where your FASTag is registered.

2. Online HDFC FASTag KYC Update:

So as you begin thinking about it, this is how you do an HDFC FASTag KYC update online

• First of all, go to the HDFC Net Banking home, then you have to mention your user ID and password.

• The “E-Services” link is also present on the home screen, which, when clicked, goes to “FASTag Services.”

• Choose KYC update and select the FASTag account on which you want to update the details.

• Update your details with the required documents.

• Review and click on submit or update to complete the KYC update process.

3. SBI FASTag KYC Update Online:

Let's check how to update SBI FASTag KYC

• Log into SBI’s banking portal and enter your credentials.

• Find and click on “e-services” and choose “FASTag services” or the FASTag management-related option.

• Now find and select KYC update; under that, select the FASTag account that you want to update.

• Enter your details and necessary documents, then check once again and click on submit or update. And this is how you do SBI FASTag KYC update online.

4. Axis Bank FASTag KYC Update Online:

To update Axis Bank FASTag KYC, you can refer to these steps.

• Go to the Axis Bank’s website and log in with your ID and password.

• Then navigate to the “cards” tab and click on the FASTag service option.

• Find the “update KYC” option and update your details along with the mandatory documents.

• Verify once and click on update or submit. And that's it; you are done with the FASTag KYC update online.

5. IDFC FASTag KYC Update Online:

Now let’s find out how to update IDFC FASTag KYC hassle-free online.

• Login to IDFC Bank’s website with your credentials.

• After logging in, find FASTag Services options or services menu.

• Look for the KYC option and choose the FASTag account you want to update.

• Update your details and upload KYC documents.

• Check the details once again and click on upload or submit.

• You will get a confirmation message. And you are done with updating FASTag KYC online.

So this was a brief guide on how to update KYC in FASTag.

Offline Process to Update FASTag KYC

You can update your FASTag KYC offline by going to the point of sale (POS) or FASTag issuing agency located near you. The steps are as follows:

1. Visit the nearest FASTag issuing agency: Locate the nearest agency or POS where FASTag services are available.

2. Submit photocopies of documents: Photocopies of your PAN card, Aadhaar card, driver's license, or vehicle registration certificate are required.

3. Complete the KYC update form: To update your KYC information, complete the form that the agency has provided.

4. Update confirmation: The agency will confirm that your data has been updated properly once your KYC is complete.

FASTag KYC Update via NHAI FASTag Portal

You can simply upgrade your FASTag KYC through the NHAI FASTag site. Follow these procedures to update your KYC online:

1. Log into the NHAI FASTag portal: Visit the official NHAI FASTag website (https://ihmcl.co.in/fastag-user/).

2. Enter your FASTag details: Enter the FASTag information and your car's registration number.

3. Upload the required documents: Scan copies of the license or vehicle registration certificate, Aadhaar card, and PAN card must be uploaded.

4. Fill in the KYC details: Fill out the required fields with your details and vehicle info.

5. Submit and wait for approval: After the data has been verified, you will be notified that the record change was successful.

6. Track your KYC status: For anything else or approval, you can use the website to track the status of your KYC update.

How to Check FASTag KYC Status?

Sometimes, even after updating the status, it may take time to reflect; in that case, you can check your FASTag update KYC status. Here is how you can get to know about your KYC for FASTag online.

1. Visit the web portal dedicated to FASTag.

2. You can log in with the registered phone number and password or by OTP login.

3. After logging in, click the “My profile” button on the dashboard.

4. On my profile page, your KYC status will be displayed along with your profile details.

Common Issues and Solutions in FASTag KYC Update:

Now we will discuss some common issues and how to handle them while updating KYC FASTag online.

• Sometimes your KYC might have been rejected due to incorrect or incomplete details, so you must check and reupload the documents.

• At times KYC might get delayed even if the documentation is perfect; in that case, you need to reach out to customer support from your FASTag provider and keep checking the status regularly.

• At times, you may encounter some technical problems while updating the FASTag e KYC, but you can try again when the problem has been fixed.

• Sometimes your KYC is incomplete because you might have missed giving the complete set of information or documents. So ensure you have provided all the required documents and fields are complete and then upload.

• You won’t be able to process the KYC if your account is locked or inactive. In such a case, you have to contact customer support to reactivate or resolve the issue.

FASTag KYC Update Deadlines and Important Dates:

You are informed that the compulsory FASTag companies and vehicle owners KYC updates are to be done every ninety days. All the KYC update deadlines related to FASTag have to be done between 1st August 2024 to 31st October 2024. According to this, customers should make sure they conform and finish the KYC process within the required timeframe so as not to disrupt anything.

Conclusion

In conclusion, for all those emerging to purchase second-hand luxury cars, it is very essential to confirm their FASTag KYC. This has eliminated billing issues and service disruptions, ensuring a smooth and safe environment through this mandatory update. Ensuring frequent verification and regeneration of FASTag KYC makes the experience more effective, convenient, and worry-free.

FAQ

1. Is KYC Update mandatory for FASTag?

According to current RBI regulations, all FASTag users will be required to complete follow-up KYC as of August 1, 2024.

2. Which documents are accepted for the FASTag KYC update?

In addition to passport-size images, the FASTag KYC update requires RC, address verification, and proof of identity documentation.

3. Can I update FASTag KYC online?

Indeed, you can update FASTag KYC online through the IHCML (Indian Highway Management Company Limited) FASTag portal.

4. What should I do if my KYC update fails?

If in case your KYC update fails, then you can ask your FASTag-providing bank to update your KYC details.

5. Is there a fee for updating FASTag KYC?

The maximum fee for updating FASTag KYC as prescribed by the Ministry of Road Transport and Highway is Rs. 100 inclusive of taxes.