PRIVACY POLICY

AutoBest / Autobest Emporio (“AutoBest”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information shared by you while using our website, https://autobest.co.in/ (“Website”), and while availing of our services.

This Privacy Policy explains how we collect, use, store and share information when you visit or interact with our Website, submit an enquiry, request a callback, enquire about a vehicle, reserve a vehicle, offer your vehicle for sale, or contact us regarding our automotive services.

By accessing or using the Website, you agree to the practices described in this Privacy Policy. This Privacy Policy forms an integral part of the Terms & Conditions governing your use of the Website.

1. About AutoBest

The Website is owned and operated by AUTOBEST AUTOMOTIVE (INDIA) PRIVATE LIMITED, having its office at:

AutoBest / Autobest Emporio
D4 First Floor, Ring Rd, Rajouri Garden, New Delhi, Delhi 110027
Email: [email protected]
Phone: +918888588886

AutoBest is engaged in the business of pre-owned and luxury automobiles and provides services relating to buying and selling of vehicles, vehicle reservations, vehicle valuation and purchase enquiries, financing assistance, insurance assistance, servicing and other related automotive services.

2. Information We Collect

We may collect different types of information depending on how you interact with our Website and services.

2.1 Your Contact Information

When you submit an enquiry, request a callback, contact us, reserve a vehicle, enquire about selling your vehicle or otherwise communicate with us, we may collect information such as:

• Name
• Mobile number
• Telephone number
• Email address
• Address
• City
• State
• PIN code
• Country
• Other contact details provided by you

2.2 Vehicle Information

If you enquire about purchasing or selling a vehicle, we may collect information relating to the vehicle, including:

• Make and model
• Registration number
• Manufacturing year
• Registration year
• Mileage
• Fuel type
• Transmission
• Variant
• Ownership information
• Insurance information
• Service history
• Vehicle condition
• Photographs or videos of the vehicle
• Other information required for vehicle evaluation or transaction

2.3 Transaction and Service Information

Depending on the service you request, we may collect information relating to:

• Vehicle reservations
• Purchase enquiries
• Vehicle sale or valuation enquiries
• Test drive requests
• Financing enquiries
• Insurance enquiries
• Service and maintenance requests
• Payment or transaction information, where applicable
• Documents required to complete a vehicle transaction or service

Where legally or operationally necessary, we may also request identity, address, vehicle ownership or other documentation.

2.4 Information You Submit

We may collect information that you voluntarily provide when you:

• Fill out a form on our Website
• Request a callback
• Ask us a question
• Enquire about a vehicle
• Request a vehicle valuation
• Submit a vehicle for sale
• Reserve a vehicle
• Request financing assistance
• Request insurance assistance
• Request servicing or other automotive services
• Contact us by email, telephone, WhatsApp or other communication channels
• Interact with us through social media or other digital platforms

2.5 Information About Your Website Usage

When you visit our Website, we may automatically collect certain information about your device and Website usage.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on the Website
• Date and time of your visit
• Referring website or source
• Pages accessed
• General information about your interaction with the Website
• Technical information relating to your device

We may collect this information through cookies, analytics tools, pixels, tags and similar technologies.

Please refer to our Cookie Policy for additional information about our use of cookies and similar technologies.

3. How We Collect Information

3.1 Information We Collect Directly From You

We collect information directly from you when you use our Website or communicate with us.

For example, we may collect information when you:

• Submit a contact form
• Request a callback
• Enquire about a vehicle
• Request a test drive
• Reserve a vehicle
• Submit your vehicle for sale
• Request a vehicle valuation
• Contact our team by phone or email
• Request financing or insurance assistance
• Book or enquire about vehicle servicing

3.2 Information We Collect Automatically

We may collect certain information automatically when you browse or interact with our Website.

We may use cookies, web beacons, pixels, analytics tools and similar technologies to understand Website traffic, usage patterns and performance.

The specific technologies used on the Website may change from time to time.

3.3 Information We Receive From Third Parties

We may receive information about you from third parties where permitted by applicable law and where such information is necessary for providing our services.

For example, information may be received from:

• Financing or lending partners
• Insurance partners
• Service providers
• Technology and analytics providers
• Social media platforms where you interact with our content
• Other business partners involved in providing a requested service

The information received may depend on the service you request and the nature of the third-party relationship.

4. How We Use Your Personal Information

We may use the information collected from you for the following purposes.

4.1 To Respond to Your Enquiries

We use your information to respond to your questions and requests relating to:

• Vehicles
• Vehicle prices and availability
• Vehicle reservations
• Test drives
• Selling or exchanging your vehicle
• Vehicle valuation
• Financing
• Insurance
• Servicing
• Other AutoBest services

4.2 To Contact You

We may use your contact information to contact you regarding an enquiry, request, appointment, reservation, transaction or service requested by you.

We may contact you through telephone calls, SMS, email, WhatsApp or other communication channels.

4.3 To Process Vehicle Transactions

Where you decide to purchase, reserve or sell a vehicle through AutoBest, we may use your information to:

• Verify the information provided by you
• Evaluate the vehicle
• Complete documentation
• Process payments where applicable
• Facilitate ownership or registration-related processes
• Complete the transaction
• Provide relevant after-sales assistance

4.4 To Provide Financing and Insurance Assistance

Where you request financing or insurance assistance, we may use and share relevant information with the applicable financing institutions, banks, insurers, brokers or service providers, subject to applicable law and the terms applicable to such services.

Any financing or insurance approval is subject to the terms and decision of the relevant third-party provider.

4.5 To Improve Our Website and Services

We may use information about Website usage and customer interactions to:

• Improve Website functionality
• Improve our products and services
• Understand customer preferences
• Improve vehicle listings
• Analyse Website performance
• Identify technical problems
• Improve customer experience

4.6 For Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to communicate information about:

• New vehicle listings
• Offers and promotions
• Automotive services
• Financing or insurance services
• Service and maintenance offerings
• Other AutoBest products or services

You may opt out of promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that opting out of promotional communications may not prevent us from sending essential transactional or service-related communications.

4.7 For Security and Fraud Prevention

We may use information to:

• Protect our Website and systems
• Detect and prevent fraudulent activity
• Investigate misuse of the Website
• Protect customers and our business
• Maintain the security of transactions
• Comply with applicable legal requirements

4.8 To Comply With Legal Requirements

We may collect, use, retain or disclose information where necessary to:

• Comply with applicable laws
• Respond to lawful requests from authorities
• Meet regulatory requirements
• Resolve disputes
• Establish, exercise or defend legal claims
• Protect our legal rights and interests

5. Sharing of Your Information

We may share your personal information where reasonably necessary to provide our services or for the purposes described in this Privacy Policy.

Depending on the service involved, information may be shared with:

• AutoBest employees and authorised representatives
• Technology and hosting service providers
• Website analytics providers
• Communication service providers
• Payment service providers, where applicable
• Banks and financing institutions
• Insurance companies, brokers or intermediaries
• Vehicle servicing and automotive service providers
• Professional advisers
• Government authorities or law enforcement agencies where required
• Other service providers or business partners involved in fulfilling your request

We require third-party service providers handling personal information on our behalf to use such information only for the relevant services and purposes, subject to applicable contractual and legal requirements.

We do not intend to sell your personal information to third parties as a standalone commercial product.

6. Third-Party Websites and Services

Our Website may contain links to third-party websites, services or digital properties.

These may include websites or services operated by:

• Financing providers
• Insurance providers
• Payment providers
• Social media platforms
• Automotive service providers
• Other business partners

Once you access a third-party website or service, its own privacy policy and terms will apply.

AutoBest does not control the privacy practices, security practices or content of independent third-party websites.

We recommend that you review the privacy policies of such third parties before providing them with your personal information.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate, secure, analyse and improve our Website.

These technologies may help us understand:

• How visitors use the Website
• Which pages are viewed
• How visitors interact with vehicle listings
• Website traffic sources
• Website performance
• Marketing campaign performance

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

For more information, please refer to our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when using the Website and communicating personal information online.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, processing transactions, maintaining business records, complying with legal requirements, resolving disputes and protecting our rights.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

Where information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Marketing Communications and Opt-Out

You may choose not to receive promotional communications from AutoBest.

To opt out of marketing emails, SMS messages or other promotional communications, you may:

• Use the unsubscribe option provided in the communication; or
• Contact us at [email protected]

Please allow reasonable time for your request to be processed.

Even if you opt out of promotional communications, we may continue to send transactional, service-related or other necessary communications relating to an enquiry, booking, reservation, purchase, sale or service requested by you.

11. Your Privacy Rights

Subject to applicable law, you may have certain rights relating to your personal information, including the right to:

• Request information about the personal information we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data protection laws

To exercise an applicable privacy right, please contact us using the details provided below.

We may request additional information to verify your identity before processing certain requests.

12. Deletion of Personal Information

If you wish to request deletion of your personal information, you may contact us at:

Email: [email protected]

We will consider and process deletion requests in accordance with applicable law.

Please note that certain information may need to be retained where required by law, for legitimate business purposes, to complete an ongoing transaction, resolve disputes or establish, exercise or defend legal claims.

13. Children's Privacy

Our Website and services are intended primarily for adults.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Grievance Redressal

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:

We will review and address privacy-related grievances in accordance with applicable law.

16. Governing Law

Your use of the Website and any dispute relating to this Privacy Policy shall be governed by the laws of India.

Subject to applicable law, any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts in Delhi, India.

17. Contact Us

For questions regarding this Privacy Policy, please contact: